Blockbuster pulls through for me

Blockbuster may be biased against the Latino community but not towards me. I get my movie pass almost every month from Blockbuster. My usual thing is to pay cash and cancel before the end of the month. This past month as I left the store shortly after purchasing the movie pass for the 5th month in a row for the introductory rate, I asked 'Abneer' to cancel my movie pass. To which he replied, "Sure, I'll take care of it". But as it ends up he never did that and it ended up renewing on my debit card. That would not have been such a big deal except that my debit card drew from my checking account which was at a low point and overdrew my acccount incurring a $30 overdraft fee. Remember, I'm paying the introductory rate for the movie pass for 5 months, i'm not about to pay $56.74 for one now. When I go into Blockbuster on Wed.night the manager in the store, Raja, says that there is nothing he can do because he is not the store manager and the pass was technically already used because my movies are back late. Which technically is a bunch of bull crap. The reason I say that is because even before the 'no more late fees' promotion that Blockbuster has, I was always getting out of late fees. So I know it can be done. Well it ends up that the represenatives from Bank of America could not do enough to help me out. When the woman asked if there was anything else she could help me with today, I said,"Yes, you could train Blockbuster's employees to be as nice and helpful as you guys are". And if that wasn't enough the lady apologized on behalf of Blockbuster! So anyway, Bank of America immediately credited the amount of Blockbuster's un-authorized transaction to me and made it their problem to get the money back from Blockbuster. How cool of a bank is that!? They also credited back the overdraft fees saying that it obviously was not my fault for the overdraft. But I have a tip for you, if you get an overdraft fee from Bank of America, if you take the time to inquire about getting it removed, I've been 100% successful with 4 attempts in a year. So all in all, Bank of America could not have been more helpful. But Blockbuster employees at the Rising Sun and Longshore store, Raja and Abneer, could have been alittle more supportive of a customrer with a problem. Oh, and the deal I made with blockbuster was taht they could refund hte money to me if I didnt rent from them for 30 days. Go figure. But I took it.